SHIPPING & DELIVERY
It is our priority to deliver your order as quickly as possible. We dispatch all orders Monday to Friday, on the same business days or within 1 business day from receiving your order. We do not dispatch on weekends or public holidays. Below are the estimated arrival time. Please be mindful that due to the current global situation, the postal services are experiencing high volumes. Shipments may experience some postal delays which are out of our control.
| NEW ZEALAND | ||
|---|---|---|
| SHIPPING PROVIDER | PRICE | ESTIMATED ARRIVAL TIME |
| STANDARD - NZ Courier with online tracking |
FREE ON ORDERS OVER NZD150 OR NZD5
|
Overnight |
| AUSTRALIA | ||
|---|---|---|
| SHIPPING PROVIDER | PRICE | ESTIMATED ARRIVAL TIME |
|
STANDARD - NZ Post with online tracking
|
FREE ON ORDERS OVER NZD150 OR NZD10 |
5-10 Working Days |
| UNITED STATES | ||
|---|---|---|
| SHIPPING PROVIDER | PRICE | ESTIMATED ARRIVAL TIME |
| STANDARD - NZ Post with online tracking |
FREE ON ORDERS OVER NZD150 OR NZD15
|
10-20 Working Days |
| REST OF THE WORLD | ||
|---|---|---|
| SHIPPING PROVIDER | PRICE | ESTIMATED ARRIVAL TIME |
| STANDARD - NZ Post with online tracking |
FREE ON ORDERS OVER NZD150 OR NZD20
|
10-40 Working Days |
**Please triple check all shipping details listed are correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. If the parcel is returned to sender, the customer will be responsible for additional shipping charges.
CUSTOM AND DUTY CHARGES
Please note that customs charges are outside of our control and Astound Smile does not cover import liabilities that may be applied by the government of the destination country. Customs charges and duty charges are the responsibility of the customer.
THEFT / STOLEN POLICY
If a customer’s parcel is lost or stolen once the courier company has successfully delivered it, Astound Smile does not cover the cost of the stolen / lost items.